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Shipping & Returns

Shipping Method:

Generally Speaking, we accept Airmail,EMS (Express Mail Service) and DHL. If you want to use TNT, UPS or Fedex, please contact us. Usually DHL is faster than EMS. But in our experience, EMS is competitively reliable. If there are special circumstances, we will give you advices to choose a proper and safe method of shipping according to the different destinations

These countries can send by EMS
 

1

Philippines, Cambodia,Malaysia, Mongolia, Thailand, Singapore, Indonesia, Vietnam

Australia, New Zealand, Papua New Guinea

United States

Ireland, Austria, Belgium, Denmark,Germany, France, Finland, Canada, Luxembourg, Malta, Norway, Portugal, Sweden, Switzerland, Spain, Greece, Italy, United Kingdom

2

Pakistan, Laos, Nepal, Bangladesh, Sri Lanka, Turkey and India

Argentina,UnitedArab Emirates, Panama,Brazil, Belarus, Poland,Russia, Colombia, Cuba, Guyana,Czech Republic,Peru, Mexico, Ukraine, fierce Hungary, Israel, Jordan

3

Oman, Egypt, Ethiopia, Estonia, Bahrain, Bulgaria, Botswana, Burkina Faso, Congo (Brazzaville), Congo (DRC), Kazakhstan, Djibouti, Guinea, Ghana, Gabon, Qatar, the Cayman Islands, Côte d'Ivoire, Kuwait , Croatia, Kenya, Latvia, Rwanda, Romania, Madagascar, Mali, Morocco, Mozambique, Niger, Nigeria, Cyprus, Saudi Arabia, Tunisia, Uganda, Syria, Iran,Chad, the United States Virgin Islands

  Check the tracking number:http://www.ems.com.cn

☆ Notice ☆

1--- It is very important to show details of sizes and colorways in your order.

2--- Best service and high quality items can be enjoyed from our store.

3--- No minimum or Mix order any items is available.

4--- Payment: Online, Paypal,Western Union,, T/T, etc.

5--- Shipment: Airmail,EMS, FEDEX, DHL, UPS, TNT.

6--- If you have any questions, please inform me and we will try our best to answer you immediately.

Email: Sales@hobbyocean.com

Msn: Sales@hobbyocean.com 

Shipping Time:

It takes 5-7 Working days by EMS ,take 18-25 working days by Airmail and 3-5 Working days by DHL depending on the destination and customs clearance. For few countries, it may take longer to clear the customs due to the local policies, as a result, it may cause delay. But you don’t need to worry.

Order Processing Time:

Usually we send out orders within 24 hours upon receipt of the payment. Then the tracking number will be advised to you via a system email.

Occasionally, we may run out of certain models despite of our determined efforts to maintain the inventory. Once we find the items you ordered are not available at present, we will contact you to update your order.

Note:

Firstly, please make sure the following information 100% correct so that you can receive the packages without any failure: Contact Person (Full Name); Shipping Address;Telephone Number (Very Important); Zip Code or Post Code

Secondly, please ensure that there is someone to sign for the packages. If no one is home to sign for the delivery of your package, it will be held in your local post until you do it.

If you have any questions, please don’t hesitate to contact us

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